Hiro

Nice ambience customer care was top notch but the food did not taste as good hope they look into this and improve otherwise everything else was nice

The place looks very good, I give them a 10 for that, the tables are abit squeezed, I guess they tried so hard to accommodate many people which limits privacy. We reached the place, so excited… we were ushered in well and the first disappointment was the menu taking over 15 minutes; we had to call a waiter to give us one, that was really not nice. The food took sometime, but finally came. It was tasty, score: 7/10. We ordered a Konichiwa and Yoga for drinks,then Chicken katsu bento & Pork teriyaki bento. The service was really slow..desert, clearing our table after eating, getting the bill, all took ages😔 Then the space demarcated for smoking is so close to the eating area. Someone was smoking and the whole restaurant was full of smoke, this is something that needs to be revisited by management. Limited parking space, better to come with a driver to drop you off then come back. Thanks.

The aesthetic in here was so nice. The restaurant was well decorated. The food was good though the service could be better. We had a sushi rolls, some sparkling wine, some dumplings, which were all good. But the service really needs to be improved upon it wasn’t fast and prompt was a little distracted with other tables.

It’s not my first time at HIRO but this review covers all the times I’ve been there before. The food is usually good, and so are the drinks, the valet service is very organized. But the service is always lacking. Today’s concierge basically sneered when he realised the person we came with was dining there for the first time, despite the fact that she had called in advance to ask for details and make a reservation. It’s only after we mentioned that we would leave a review that he started to treat us decently. The waitresses working on the outside areas were straight out rude, and some of the food was delayed. It will be a while before I go back to HIRO.

A very cool place in Kampala. All the seats are taken, you need to book a table in advance. Japanese cuisine, the food is delicious, there are some shortcomings. The steak was cooked to the right degree, but was oversalted, the ramen was undersalted) The cocktails were delicious, with some reservations. The place is very beautiful, new interior and dishes. The sushi was delicious. I recommend visiting.